Policies

Refund Policy

Last updated 2026-04-14.

1. General Policy

All purchases made through the Harry's: Challenges mobile application ("App") are final and non-refundable, except as required by applicable law or as explicitly stated in this policy.

2. Subscriptions

Subscriptions to Harry's: Challenges are billed in advance on a recurring and periodic basis (monthly or annually), known as a "Billing Cycle." Your subscription will automatically renew at the end of each Billing Cycle unless you cancel auto-renewal through your account settings or by contacting us directly.

3. Cancellations and Refunds

• Apple App Store: If you purchased a subscription through the Apple App Store, you must request a refund directly from Apple. Apple’s refund policy applies to all purchases made through their platform. For more information on how to request a refund from Apple, please visit Apple’s support page.‍
• Google Play Store: If you purchased a subscription through the Google Play Store, you must request a refund directly from Google. Google’s refund policy applies to all purchases made through their platform. For more information on how to request a refund from Google, please visit Google Play’s support page.

4. Eligibility for Refunds

• Technical Issues: If you experience a technical issue with our App that prevents you from using the subscription services, you may be eligible for a refund. Please contact our customer support team within 30 days of the issue occurring.‍
• Unauthorised Purchases: If you believe a purchase was made fraudulently or without your authorisation, please contact our customer support team immediately. Unauthorised purchases may be eligible for a refund upon investigation.

5. How to Request a Refund

To request a refund for purchases made directly through our website or in cases of technical issues and unauthorised purchases, please contact our customer support team at info@hardcoreharrys.com.au. Please include the following information in your request:

• Your full name
• Email address associated with your account
• Description of the issue
• Date of purchase
• Order number or receipt (if applicable)

Our team will review your request and respond within 5-7 business days.

6. Discretionary Refunds

In certain exceptional cases, we may grant refunds at our sole discretion. These cases will be evaluated individually by our customer support team.

7. Legal Rights

This Refund Policy does not affect any statutory rights you may have under Australian Consumer Law or other applicable legislation.

All rights reserved Hardcore Harry's AU Pty Ltd.

Privacy Policy

Last updated 2026-04-14.

Hardcore Harry’s AU Pty Ltd ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information through our mobile application ("App"), websites, and services.

1. About This Privacy Policy

This Policy applies to the personal data we collect through our App, websites, and services. By using our services, you consent to the collection and use of your personal information as described in this Policy, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

2. Definitions

• Personal Information: Any information about an individual who is identified or identifiable.
• Data Processing: Any operation or set of operations performed on personal data.‍
• Consent: Any freely given, specific, informed, and unambiguous indication of the data subject's wishes.

3.Information We Collect

We collect personal data from:

• Usage Data: Log information, page views, and interactions with our services.
• Contact Information: Name, email, address, and phone number.
• Personal Details: Age, height, weight, and fitness activity data.
• Device Information: IP address, device type, browser type, and operating system.

4. How We Use Your Information

We collect personal data to:

• Provide and manage your account and our services.
• Facilitate participation in fitness challenges.
• Improve our services and user experience.
• Communicate with you, including updates and notifications.
• Conduct marketing and promotional activities (with your consent).

5.Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: When you have given us clear consent for processing your personal data.
• Contract: To fulfill a contract we have with you.
• Legal Obligation: When we are legally required to do so.‍
• Legitimate Interests: When it is in our legitimate business interests.

6. Data Storage and Security

We use appropriate security measures to protect your personal information from unauthorised access, alteration, or disclosure. Your data is stored securely and only accessible by authorised personnel.

7. Sharing Your Information

We do not sell or rent your personal information. We may share your data with:

• Service Providers: For operational purposes under confidentiality agreements.‍
• Legal Requirements: To comply with legal obligations or protect our rights.

8.International Data Transfers

We may transfer your personal information to countries outside of Australia. Where we do so, we ensure that the information is protected in a manner that is consistent with how your personal information will be protected by us in Australia. This includes ensuring that transfers are lawful and that there are appropriate contractual, technical, and organisational measures in place.

9. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal and regulatory requirements. After such time, we will securely delete or anonymise your personal data.

10. Your Rights

You have the right to:

• Access, update, and delete your personal information.
• Opt-out of marketing communications.
• Withdraw consent for data processing.
• Data portability.
• Restrict processing.
• Object to processing based on legitimate interests or direct marketing.

To etxercise these rights, contact us at info@hardcoreharrys.com.au.

11. Third-Party Services

Our App may link to third-party services not operated by us. We are not responsible for their privacy practices. Review their privacy policies before using their services.

12. Automated Decision-Making

We do not use automated decision-making processes that produce legal effects or significantly affect you. If this changes, we will update this policy and inform you of your rights regarding such processes.

13. Breach Notification

In the unlikely event of a data breach that may compromise your personal information, we will promptly inform you and the appropriate regulatory bodies, in accordance with our obligations under the Privacy Act 1988 (Cth) and other relevant legislation.

14. Changes to The Policy

We may update this Privacy Policy periodically. We will notify you of any changes by posting the new Policy on our App. Continued use of our services signifies acceptance of the updated Policy.

15. Children's Privacy

We do not knowingly collect personal data from individuals under 18. If we learn that we have collected such data, we will delete it promptly. If you believe we have collected data from a minor, please contact us.

16. Phishing or False Emails

If you receive an unsolicited email that appears to be from us requesting personal information (such as your credit card, login, or password), do not provide the information or click on the link. Such emails are likely to be sent by someone trying to unlawfully obtain your information. Please report any suspicious emails to us at:info@hardcoreharrys.com.au.

17. Our Rights

We reserve the right to:

• Modify or discontinue our services at any time.
• Terminate or suspend accounts that violate our terms or engage in illegal activities.
• Disclose your information to comply with legal obligations or protect our rights and safety.

18. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email:info@hardcoreharrys.com.au.

All rights reserved Hardcore Harry's AU Pty Ltd.

Challenge Rules

Last updated 2026-08-25.

These Challenge Rules apply to every challenge, sweepstakes, or contest offered through the Harry's: Challenges app, operated by Hardcore Harry's AU Pty Ltd. They sit alongside our Terms & Conditions. Individual challenges may add their own requirements, which are shown on the challenge entry page in the app.

Apple disclaimer

Any challenge, sweepstakes, or contest offered through our app is in no way sponsored, endorsed, administered by, or associated with Apple Inc. Apple is not involved in any way with the development, organisation, execution, or fulfillment of any prizes associated with these promotions. By participating in any challenge, sweepstakes, or contest, you agree that Apple Inc. is not responsible for any issues, claims, or disputes that may arise from your participation. All responsibility for the administration and operation of the promotion lies solely with Hardcore Harry's AU Pty Ltd, and any inquiries, concerns, or claims should be directed to us, not Apple Inc.

1. Eligibility

• Participants must be legal residents of Australia and at least 18 years old to enter.
• Employees, contractors, and immediate family members of Hardcore Harry's AU Pty Ltd, its affiliates, and any sponsors are not eligible to participate.
• The challenge is void where prohibited by law.

2. Entry Period

• The challenge begins on the start date shown in that challenge's details in the app and ends on the end date shown in the same section.
• All entries must be received by the end date of the challenge, as specified within the challenge details in the app, to be eligible.

3. How to Enter

• Participants enter by downloading the app, completing the challenge, abiding by the challenge rules, and submitting an entry with evidence of completion.
• No purchase is necessary to enter or win free challenges. Some challenges are only open to paid subscribers.

4. Challenge Requirements

• Participants must complete all of the tasks outlined in the challenge rules to be considered for a prize.
• Entries must adhere to the guidelines specified in the challenge. Any entry that does not meet the requirements will be disqualified.

5. Winner Selection

• Winners are selected by random draw, skill-based criteria, or completion of certain tasks. Which method applies is clearly outlined in the specific challenge details.
• All decisions regarding winner selection are final and binding.

6. Prizes

• The prize for each challenge is listed on the challenge entry page of the app.
• Prizes are non-transferable and may not be exchanged for cash or substituted, except at Hardcore Harry's sole discretion.
• Hardcore Harry's AU Pty Ltd reserves the right to substitute a prize of equal or greater value if the advertised prize becomes unavailable.

7. Notification of Winners

• Winners are notified by email, in-app notification, or phone within 1 business day after the challenge ends.
• Winners must respond and claim their prize within 7 days of the notification. Failure to do so may result in disqualification and the selection of an alternate winner.

8. Publicity

By participating, entrants consent to Hardcore Harry's AU Pty Ltd using their name, likeness, and entry for promotional and advertising purposes in any media, without further compensation or notice, except where prohibited by law.

9. Taxes

Any and all taxes related to a prize are the sole responsibility of the winner. Hardcore Harry's AU Pty Ltd is not responsible for any tax liabilities.

10. Disqualification

• Hardcore Harry's reserves the right to disqualify any participant or entry that violates these rules, attempts to manipulate the challenge process, or engages in fraudulent activity.
• Use of automated or scripted means of participation is strictly prohibited.

11. Limitation of Liability

• By participating, entrants agree to release and hold harmless Hardcore Harry's AU Pty Ltd, its affiliates, employees, and agents from any liability or claims arising out of participation in the challenge or the acceptance, receipt, or use of any prize.
• Hardcore Harry's is not responsible for lost, late, misdirected, or incomplete entries due to technical or other issues.

12. General Conditions

• Hardcore Harry's AU Pty Ltd reserves the right to cancel, suspend, or modify a challenge at any time for any reason, including but not limited to technical failures, fraud, or other issues beyond its control.
• In the event of cancellation, Hardcore Harry's reserves the right to select winners from eligible entries received before the cancellation.

13. Privacy

Personal information collected in connection with a challenge is used in accordance with our Privacy Policy. Participants may review the Privacy Policy for details on how their data is handled.

14. Evidence

To ensure the integrity and fairness of our fitness challenges, we require athletes to submit evidence for verification. The type of evidence needed varies depending on the challenge you are entering. Insufficient or unclear evidence can lead to challenge rejections. Please read the following guidelines carefully to ensure your submissions meet the necessary criteria and help us verify your achievements accurately.

If you are unsure, it is always best to go above and beyond. Remember, some serious cash is at stake.

15. Video Evidence

When submitting video evidence, please follow these guidelines:

• Full body visible: ensure your entire body is visible in the frame throughout the video. This allows us to verify your form and technique.
• Good lighting: the video should be well lit to clearly show your movements and surroundings. Avoid dark or dimly lit environments.
• Appropriate angles: the camera angle must be suitable to capture the entire repetition. For exercises like squats, deadlifts, or any movement requiring specific form checks, ensure the camera is positioned to provide a clear view. For some exercises, multiple angles may be necessary to provide a comprehensive view.
• Unedited video: the video must be continuous and unedited to ensure authenticity. Do not cut, splice, or alter the footage in any way. This helps maintain the integrity of the evidence.
• Stable recording: use a stable surface or a tripod to hold your recording device and avoid shaky footage, which can make it difficult to assess your performance.
• Audio consideration: while not mandatory, clear audio can sometimes help verify the context of the activity, especially in group challenges or timed events.
• Video size: although not mandatory, it is a good idea to upload smaller video files so they upload reliably and can be reviewed quickly.

16. Photo Evidence

When submitting photo evidence, please follow these guidelines:

• Full body visible: ensure your entire body is visible in the photo. This is crucial for verifying posture, form, and equipment use.
• Good lighting: the photo should be well lit to clearly show your position, equipment, and any relevant surroundings. Avoid backlighting, which can obscure details.
• Appropriate angles: the camera angle must clearly capture your activity. For static poses, ensure the angle shows the necessary details of your position and any equipment being used.
• Clear background: choose a background that does not distract from the main subject of the photo. Avoid cluttered or overly busy backgrounds.

17. GPS Fitness Wearables

A GPS fitness wearable is a device worn on the wrist or body that accurately tracks distance, speed, location, and heart rate using built-in GPS and heart rate monitoring. Eligible devices include Garmin GPS watches, COROS watches, Apple Watches, Fitbit devices with built-in GPS and heart rate monitoring, and similar fitness-focused wearables.

What does not qualify:

• Devices that track GPS but lack built-in heart rate monitoring, unless connected to a separate, clearly documented heart rate monitoring device such as a Polar H10.
• Simple heart rate monitors without GPS capability.
• Smartphone-only apps without wearable integration, for example holding your phone and recording on Strava only.
• Basic pedometers or step counters without GPS and heart rate tracking.

18. Strava Activity Links

To streamline evidence submission, we are moving towards accepting Strava activity links exclusively, particularly for run, cycling, and swimming challenges. When you record an activity using a GPS fitness wearable such as a Garmin watch, ensure it syncs automatically to your Strava account. Your Strava activity link should allow us to access the data we need for verification:

• Running: must include pace, distance, heart rate, cadence, and elapsed time.
• Cycling: must include distance, heart rate, and elapsed time.
• Swimming: must include distance, heart rate, and elapsed time.
• Workout: must include heart rate and elapsed time, along with the additional video or photo evidence specified for that challenge.

Important: your Strava profile and activity must be set to public. See how to change your Strava privacy controls here.

19. Additional Tips

• Test your setup: before starting your activity, test your camera setup to ensure it captures the required angles and lighting. This can prevent issues during the actual recording.
• Check your equipment: ensure your recording device is stable and has enough battery life and storage space for the entire recording. This prevents mid-activity disruptions.
• Review before submitting: always review your evidence before submitting to make sure it meets all the guidelines. Check for visibility, clarity, and completeness.
• Back up your evidence: keep a backup of your evidence until your challenge has been verified. This ensures you can resubmit if any issues arise during the verification process.
• Provide context: if necessary, include a brief description or context with your submission. This can help the verification team understand specific aspects of your evidence, especially for complex challenges.

By following these guidelines, you help us maintain the integrity of our challenges and ensure fair competition for all participants. Thank you for your cooperation and dedication to achieving your fitness goals.

End User License Agreement

Last updated 2026-04-14.

By using our app, you agree to Apple’s End User License Agreement (EULA). Please review the full terms and conditions to ensure you understand your rights and responsibilities.

Click to read Apple’s EULA here.